General:
- To which destinations am I able to ship with SpeedEx?
We are able to ship your consignments domestically as well as internationally to a lot of destinations. You can use our quote and booking tool to check if the country you wish to ship your goods to is available. If the country is not displayed, please contact us so we can find a tailor made solution for you.
- What happens after I’ve placed a booking?
After you’ve placed a booking, the consignment will be automatically posted to the selected carrier.
- Which carriers does SpeedEx offer?
We offer the services of the world’s leading carriers and transporters. Depending on the specifications, features and destination of your shipment, we can quote you very interesting rates as well as – in general – the best offer. We present a complete range of services for each quote application.
We state the best service first, followed by all other possible options. This is especially helpful if you want short lead-times (e.g. the next day before 09.00, 10.00 of 12.00 noon)
- What are your office hours?
You can call us from Sunday to Friday, 09.00 – 19.00. We are close on Saturday.
- How can I contact SpeedEx?
You can contact us through- Office Number: – +977-01-4241335 and Email- info@speedex.com.np.
For more details contact list, please visit contact us. You can also use our contact form. After you submitted a support request, we will contact you as soon as possible.
- Is SpeedEx a registered company?
Yes. We are a private company and are registered under the Company Registration in Nepal.
- Do you have a list of products that can’t be sent with SpeedEx?
Yes. Please check our Banned/Dangerous Goods section.
- Does SpeedEx offer air and ocean freight services?
Yes! You can use SpeedEx to receive a quote from one of our specially selected partners.
PAYMENT
In this section we list all (two) questions concerning payment and payment facilities. Should you encounter info-gaps or find your question unanswered in this section, please contact us.
- How do I pay for the logistics services I use?
We have few payment options-
Cash on Delivery (Receiver pays shipment) – where the receiver will pay the cost of shipping.
Cash of Collection (Sender pays shipment) – Where the sender will pay the cost of shipping.
Payment facilities/Method:
You are able to pay by using different means and options. You can pay by using online payment options (E-Sewa or Khalti), Bank Transfer, Cash and Cheque payment. We do not accept cheque for one time service and from individual.
- Do I pay extra for using SpeedEx Services?
No, you do not. The only expenses related to your shipments through SpeedEx are the costs of selected logistics services.
PICK UP & COLLECTION
In this section we have collected some issues and ambiguities concerning the pickup and collection of your goods. Questions like: At what time does the carrier pick up my consignment? What do I have to do when the courier does not arrive? If you miss some information or have another question, do not hesitate to contact us!
- What is the latest time for booking if I want to arrange collection on the same day?
The final time point (cut off time) for collection on the same day depends on which courier you wish to send your consignment with. The cut off time is usually between 11 am and 1 pm.
If you want to know if Same Day Collection applies to your shipment, please contact us.
- Is it possible to have my shipment collected and delivered on the same day?
This is only applied for Local service inside Kathmandu valley and to major cities of Nepal. (Depends upon availability of airport facility). But the order has to be placed between 11 am to 01 pm.
You can have your consignments collected and delivered on the same day by using an our SpeedEx premium service.
- Can I book a collection date in advance?
Yes. We do make a collection appointment as per your schedule.
You can arrange a moment of collection for up to a week in advance of today’s date. In the displayed list of Book your Shipment, the option ‘Collection Date’ is listed. This option provides you with a list of possible collection dates.
- When will the courier arrive to collect my shipment?
Collection can be made at any time during the afternoon if the time is not listed in the booking details. We do make a call 20-30 minutes prior before reaching the collection location.
- What happens when the courier does not arrive?
If your parcel or package is not collected, it is best to contact us straightaway. We will sort out why the courier did not pick up your shipment. If the courier is found to be at fault, we well re-book collection for the next day or another moment and place, depending on your wishes. If you prefer to cancel the shipment or have your booking refunded, that is possible too.
Unattended shipments
SpeedEx will not take shipments if there is nobody at the location of collection to hand the consignments over in person. This is to prevent erroneous collection and shipment of goods.
TRACK & TRACE
In this section you will find questions (and answers) concerning the tracking of your goods. Should you find certain crucial or not-so-crucial-but-still-quite-relevant information missing? Please do not hesitate to contact us
- Can I track all shipments?
Yes. SpeedEx will provide you the tracking details along with the selected carriers of your shipment. At the same time you can also track the details Track and Trace Section.
- Is Track & Trace different than Tracking?
No. Both track & trace and tracking provide you with the same information.
- How can I track the status of my shipment during transit?
You will automatically receive an order number before the driver picks up your shipments. You can use this order number on our site in the track & trace section.
PACKAGING
For more safety and security of goods, it’s better to pack by yourself or ask SpeedEx to pack the goods in your sight. We do not provide big consignment packing at your location. We do provide packaging solutions- Please visit SpeedEx Services. to know more. In this section you will find Q’s and A’s about packaging. Should you encounter an info-gap or if you have other questions, Please contact us.
- How do I know if my consignments are safe and correctly packaged for use in SpeedEx services?
It is advisable to use new packaging for your consignments since used cartoons gets weaker when re-used. We recommend three-layered cardboard for packaging. In addition we advise to make sure that the shipped goods are packed in such way that they are shock resistant. Read more about Packaging Guidelines.
- Do I need to retain the damaged shipment for which I want to submit a claim?
Yes (only if you do have insurance of the shipment). The insurance company may need the shipment for inspection. Also make sure that the consignment is preserved with its original packing. In this case you ensure an objective inspection by the insurance company.
- Should I package my shipment?
Most certainly. Also, read our packaging guidelines.
- What is the best way to package my shipment?
All items should be packed carefully before the driver arrives to pick up your shipment. Materials such as bubble wrap, water-proof wrap, wooden boxes, metal boxes or anything depending upon the nature of your shipment which will help to make sure that your consignment is shock resistant. If this is not the case, the driver has the right to refuse your shipment.
You can also ask SpeedEx to pack your goods on your behalf. We do have our packaging services.
SHIPPING
Since the process of shipping can be quite complex, we have compiled a selection of frequently asked questions. Should you have any (other) questions about shipping? Please contact us.
- Are there restrictions on the goods that I can send via SpeedEx?
Yes, there are. Please check our list of Banned/Dangerous Goods. If you have questions or doubts concerning your shipment, please contact us.
- Are there restrictions to the number of consignments I send?
No, there are no restrictions. You can send as many consignments as you want.
- How does SpeedEx obtain the carrier rates?
When you have provided the details of your consignment SpeedEx checks all the possibilities for your shipment. We present all useful and sound solutions. After this, it’s up to you to pick the solution that suits you and your shipment best.
- Which measurements do I need to provide in order to get a Custom Quote?
Length: measure first left to right; Width: measure front to back; Height: measure top to bottom. For more details please contact us.
- What does volumetric weight mean?
Volumetric weight, sometimes also called “dimensional weight”, is a billing technique which takes into account the length, width and height of a package. Our system automatically calculates the correct volumetric weight for your consignment. Volumetric weight formulas can vary per courier, service or even destinations.
- Is there any weight restrictions?
No, there is no weight restrictions. We do have different services as per the weight category.
- What does Consignment Type mean?
Consignment Type is a certain category that matches your shipment. In order to provide you with the best service for your shipment, we use the following consignment types:
Parcel: Pick this type if you are using a carton box or packaging for your shipment.
Pallet: If your item has an undercarriage made of plastic, wood or steel, choose this consignment type.
Documents: You can pick this option only if you want to send documents, like invoices, letters, contracts and so on. If you would want to end a sample or gift, carriers will treat the item as a parcel. This is because a document is not dutiable for customs and parcels are.
- How is my shipment handled in transit?
Good question! It is vital to understand the journey which your shipment makes, if only to make sure you protect your package well against damage and loss.
Your shipment will mostly be handled by automated distribution systems, sometimes handling 100,000 shipments per hour. Your shipment is also not going to be delivered straightly from A to B. Furthermore, your shipment is going to be processed by multiple people and will pass from vans, through conveyor belts and will be lifted and slide from trays. Because of all this, a courier network is not suitable for transporting fragile goods. This is also why shipping fragile items are at your own risk (also read our section of Banned/Dangerous Goods).
- Should I send fragile items via a Courier Service?
Yes, you can. We, however, recommend to do not so – it is not advisable to send fragile items with any Courier Service whatsoever, since consignments are mostly handled by automated machines and processes. This is why fragile items can only be send at your own risk and cannot be covered for damage. Also read our section of Banned/Dangerous Goods.
- How do I label my shipment?
A label contains a barcode with information that the carrier uses to deliver your shipment as fast and safe as possible. All information that you provide during the booking process is used to generate the label. Please make sure all details are correct. Errors or mistakes can cause delays.
- What is Customs Clearance?
Customs clearance is a documented permission to pass that a national customs authority grants to imported goods. Customs makes sure that exported/ imported goods do not contain illegal or dangerous content. They also assess whether the fees and taxes are levied according to laws and regulations concerning the value and contents of the shipment.
- What is a commercial invoice?
A commercial invoice is a document containing the number, description and value of the goods present in the consignment.
- What happens when I ship more consignments than I have declared online?
In this case, please inform us immediately. If not, surcharges will be incurred per package additional to the regular shipping costs.
INSURANCE AND CLAIMS
You can find questions concerning the insurance of your consignments right here. Should you have questions about the existing information on this page or question about the non-existing information on this page – please contact us.
Yes. We offer insurance on shipments of general goods, fragile goods and even shipments of notebooks, tablets and mobile phones. Contact our customer support for the exact insurance fees.
- How can I submit a claim for loss or damage?
All claims must be sent by mail to SpeedEx. Claims sent directly to a carrier cannot be processed.
- Which information should be submitted with my claim?
To make sure we assess your claim just and honest, you need to provide us with some documents. Checklist:
A claim notice using your letterhead with the relevant airway bill number, shipment details and involved claim amount;
A document from the receiving party stating that the consignment has not arrived, or that the consignment is damaged;
A copy of the commercial invoice;
A copy of the airway bill;
A copy of the packing list;
In case of damage: photos of the inner and outer packaging.
- Within what time period should a claim for loss of damage be filed?
All claims must be filed to SpeedEx within seven days from the date of shipment. Claims for High Value goods must be made within three days after shipping date.
- What should the receiving party do, when receiving a consignment?
The best advice we can give is: always check the consignment on damage. Should your consignment arrive damaged, take photos (internal/external packaging/damage to content) as you need the photos to file the claim.
- In which situations can I file for a claim?
If a shipment is received in good condition, it is not possible to submit a claim. In the case of damaged shipment delivery, it is essential that you mention the damaged state of the consignment on the manifest when receiving the goods. Also: take photos.
